Returns & Customer Support
We're committed to providing a professional wholesale experience. If you have questions about returns, damaged shipments, or order concerns, our team is here to assist.
Return Requests
All return requests must be reviewed and approved before any product is sent back.
Damaged Shipments
If an order arrives damaged, please contact us as soon as possible with photos and order details.
Order Accuracy
Please review all order confirmations carefully before your order is processed.
Review Time
Return and issue requests are reviewed during normal business hours.
Return Policy
Approval Required
Returns must be approved before items are shipped back. Unauthorized returns may not be accepted.
Product Condition
Returned products must be unused, unopened, and in sellable condition unless the return is related to damage or an order issue.
Restocking
Some returns may be subject to review, restocking limitations, or other conditions based on the product and order details.
Important Notes
✓ Returns are reviewed case by case.
✓ Opened or used products may not be eligible.
✓ Shipping costs may not be refundable.
✓ Damaged shipments require photos for review.
How To Request A Return
Contact Us
Email us with your order details and reason for the return request.
Provide Details
Include photos if the order arrived damaged or if there is a product issue.
Review
Our team will review the request and provide next steps.
Resolution
If approved, we’ll provide instructions for the return or other resolution.
Additional Wholesale Policies
Pricing
Pricing may change without notice and is confirmed before order processing.
Availability
Product availability may vary based on current inventory and supplier conditions.
Order Review
All wholesale orders are subject to review and confirmation before fulfillment.
Case Quantities
Some products may require minimum case quantities or specific pack sizes.
Need Help With An Order?
Contact our team with your order details and we’ll help review the issue.
Contact Us